Question 1

How much is postage?

Accepted Answer

Standard Delivery - Free
Usually sent with Royal Mail, tracked. Normally arrives within 2-3 business days.
 
Express Delivery - £2.50
Usually sent with Royal Mail, tracked. Normally arrives within 1-2 business days.
 
You’ll find more details on the Shipping (javascript:void(0))page if you'd like to know more.

Question 2

When will my order be dispatched?

Accepted Answer

Due to the handmade nature of my products, orders are typically dispatched within 2–3 business days from the date of purchase. Some items marked as “Ready to Ship” will be dispatched even faster. Orders are dispatched Monday to Friday (excluding bank holidays). Once your order is on its way, you’ll receive a confirmation email with tracking information. Please note that during peak times or holidays, dispatch may take a little longer.

Question 3

How can I check if my order has been dispatched?

Accepted Answer

After placing an order, you’ll receive a confirmation email within minutes. Once your jewellery is created, packed, and dispatched, you’ll get another email with tracking details. Please allow up to 48 hours for tracking to update. If you haven’t received a dispatch email within 7 days, contact me at kim@copperleafstudio.co.uk with your order number and I’ll look into it right away.

Question 4

What should I do if I entered my details incorrectly?

Accepted Answer

If you’ve entered your details incorrectly while placing an order, don’t worry! Contact me as soon as possible via email (kim@copperleafstudio.co.uk) or through my contact (https://www.copperleafstudio.co.uk/contact)form. Include your order number and the correct information you’d like to update. The sooner you get in touch, the better the chances your details can be corrected before dispatch.

FREQUENTLY ASKED QUESTIONS

HANDMADE JEWELLERY

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